Capacity Agents Incident

Incident Report for Capacity

Resolved

This incident has been resolved.
Posted Aug 06, 2026 - 14:11 CDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Aug 06, 2026 - 13:05 CDT

Investigating

We are currently investigating an issue with the Capacity AI Agent guided conversation card.
Posted Aug 06, 2026 - 11:27 CDT
This incident affected: Concierge and Knowledge Base.