Monitoring - A fix has been implemented and we are monitoring the results.
Apr 15, 2026 - 16:45 CDT
Investigating - Users are experiencing difficulties logging into the Capacity Web Console. The team is currently investigating the issue.
Apr 15, 2026 - 16:31 CDT
Concierge
Operational
90 days ago
99.89
% uptime
Today
SMS
Operational
90 days ago
100.0
% uptime
Today
Voice
Operational
90 days ago
99.98
% uptime
Today
Helpdesk
Operational
90 days ago
99.95
% uptime
Today
LiveChat
Operational
90 days ago
99.98
% uptime
Today
CRM
Operational
90 days ago
99.98
% uptime
Today
Knowledge Base
Operational
90 days ago
99.98
% uptime
Today
Articles
Operational
90 days ago
99.98
% uptime
Today
Answer Engine
Operational
90 days ago
100.0
% uptime
Today
Dev Platform
Operational
90 days ago
99.98
% uptime
Today
CapacityDB
Operational
90 days ago
99.98
% uptime
Today
Automations
Operational
90 days ago
99.98
% uptime
Today
Workflows
Operational
90 days ago
99.98
% uptime
Today
Intelligent Document Processing
Operational
90 days ago
99.98
% uptime
Today
Analytics
Operational
90 days ago
99.97
% uptime
Today
AWS ec2-us-east-1
Operational
AWS eks-us-east-1
Operational
AWS elasticache-us-east-1
Operational
AWS elb-us-east-1
Operational
AWS kafka-us-east-1
Operational
AWS kms-us-east-1
Operational
AWS mq-us-east-1
Operational
AWS rds-us-east-1
Operational
AWS textract-us-east-1
Operational
AWS vpc-us-east-1
Operational
mailgun API
Operational
mailgun SMTP
Operational
mailgun Outbound Delivery
Operational
mailgun Inbound email processing
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Completed -
The scheduled maintenance has been completed.
Apr 11, 23:00 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 20:00 CDT
Scheduled -
We will be undergoing maintenance to Capacity's file service, which will impact the ability to upload and download files within the Capacity console and helpdesk tickets.
Apr 9, 15:31 CDT
Completed -
The scheduled maintenance has been completed.
Apr 6, 04:00 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 03:00 CDT
Scheduled -
We will be testing a new method of deploying production changes to some of our Voice services. No new changes or features are part of this release.
Apr 2, 14:58 CDT
Completed -
The scheduled maintenance has been completed.
Apr 4, 00:00 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 22:00 CDT
Scheduled -
We'll be performing upgrades on the servers powering some of our Voice products. We expect disruption to be minimal while services restart.
Apr 2, 14:54 CDT