Capacity

All Systems Operational

Uptime over the past 90 days. View historical uptime.
Concierge Operational
90 days ago
99.91 % uptime
Today
SMS Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
100.0 % uptime
Today
Helpdesk Operational
90 days ago
99.97 % uptime
Today
LiveChat Operational
90 days ago
100.0 % uptime
Today
CRM Operational
90 days ago
100.0 % uptime
Today
Knowledge Base Operational
90 days ago
99.99 % uptime
Today
Articles Operational
90 days ago
99.97 % uptime
Today
Answer Engine Operational
90 days ago
100.0 % uptime
Today
Dev Platform Operational
90 days ago
100.0 % uptime
Today
CapacityDB Operational
90 days ago
100.0 % uptime
Today
Automations Operational
90 days ago
100.0 % uptime
Today
Workflows Operational
90 days ago
100.0 % uptime
Today
Intelligent Document Processing Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
99.98 % uptime
Today
AWS ec2-us-east-1 Operational
AWS eks-us-east-1 Operational
AWS elasticache-us-east-1 Operational
AWS elb-us-east-1 Operational
AWS kafka-us-east-1 Operational
AWS kms-us-east-1 Operational
AWS mq-us-east-1 Operational
AWS rds-us-east-1 Operational
AWS textract-us-east-1 Operational
AWS vpc-us-east-1 Operational
mailgun API Operational
mailgun SMTP Operational
mailgun Outbound Delivery Operational
mailgun Inbound email processing Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

May 13, 2026
Users are experiencing difficulties logging into the Capacity Web Console.
Resolved - This incident has been resolved.
May 13, 13:40 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 13, 12:06 CDT
Update - We are continuing to investigate this issue.
May 13, 12:01 CDT
Investigating - Users are experiencing difficulties logging into the Capacity Web Console. The team is currently investigating the issue.
May 13, 11:58 CDT
May 12, 2026

No incidents reported.

May 11, 2026

No incidents reported.

May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

May 8, 2026
Voice Upgrades
Completed - The scheduled maintenance has been completed.
May 8, 23:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 22:00 CDT
Scheduled - We will be upgrading the infrastructure that powers portions of our Voice product. During this time, ASR, TTS, and similar services may be unavailable for brief periods.
May 7, 19:53 CDT
May 7, 2026
Issue with Articles
Resolved - This incident has been resolved.
May 7, 20:03 CDT
Update - We are continuing to monitor for any further issues.
May 7, 15:58 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 7, 15:57 CDT
Identified - The issue has been identified and a fix is being implemented.
May 7, 15:56 CDT
Investigating - We are currently investigating an issue with Articles not loading - our team is actively working to get to the bottom of the issue.
May 7, 15:37 CDT
May 6, 2026

No incidents reported.

May 5, 2026

No incidents reported.

May 4, 2026

No incidents reported.

May 3, 2026

No incidents reported.

May 2, 2026

No incidents reported.

May 1, 2026

No incidents reported.

Apr 30, 2026
Database Upgrades
Completed - The scheduled maintenance has been completed.
Apr 30, 20:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 19:00 CDT
Scheduled - During this window we will be upgrading our caches to a new major version. This should have minimal impact on running services.
Apr 28, 13:47 CDT
Apr 29, 2026

No incidents reported.

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