Capacity

All Systems Operational

Uptime over the past 90 days. View historical uptime.
Concierge Operational
90 days ago
99.98 % uptime
Today
SMS Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
99.98 % uptime
Today
Helpdesk Operational
90 days ago
99.96 % uptime
Today
LiveChat Operational
90 days ago
99.98 % uptime
Today
CRM Operational
90 days ago
99.98 % uptime
Today
Knowledge Base Operational
90 days ago
99.98 % uptime
Today
Articles Operational
90 days ago
99.98 % uptime
Today
Answer Engine Operational
90 days ago
100.0 % uptime
Today
Dev Platform Operational
90 days ago
99.98 % uptime
Today
CapacityDB Operational
90 days ago
99.98 % uptime
Today
Automations Operational
90 days ago
99.98 % uptime
Today
Workflows Operational
90 days ago
99.98 % uptime
Today
Intelligent Document Processing Operational
90 days ago
99.98 % uptime
Today
Analytics Operational
90 days ago
99.98 % uptime
Today
AWS ec2-us-east-1 Operational
AWS eks-us-east-1 Operational
AWS elasticache-us-east-1 Operational
AWS elb-us-east-1 Operational
AWS kafka-us-east-1 Operational
AWS kms-us-east-1 Operational
AWS mq-us-east-1 Operational
AWS rds-us-east-1 Operational
AWS textract-us-east-1 Operational
AWS vpc-us-east-1 Operational
mailgun API Operational
mailgun SMTP Operational
mailgun Outbound Delivery Operational
mailgun Inbound email processing Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Backend Cache Upgrades Feb 15, 2026 14:00-15:00 CST

Update - We will be undergoing scheduled maintenance during this time.
Feb 06, 2026 - 14:31 CST
Scheduled - We will be upgrading several caches that support many of our services. We expect no more than a few minutes of disruption to most Capacity Core services during this window.
Feb 06, 2026 - 14:30 CST
Feb 9, 2026

No incidents reported today.

Feb 8, 2026

No incidents reported.

Feb 7, 2026

No incidents reported.

Feb 6, 2026

No incidents reported.

Feb 5, 2026

No incidents reported.

Feb 4, 2026

No incidents reported.

Feb 3, 2026

No incidents reported.

Feb 2, 2026

No incidents reported.

Feb 1, 2026

No incidents reported.

Jan 31, 2026

No incidents reported.

Jan 30, 2026
Platform Outage
Resolved - All platform services are recovered and operating as expected.
Jan 30, 20:00 CST
Monitoring - We have rolled back a change that was made earlier this evening and the platform is recovering. We're continuing to monitor.
Jan 30, 19:55 CST
Investigating - We are currently investigating an issue that is affecting all Capacity Core services.
Jan 30, 19:49 CST
Jan 29, 2026

No incidents reported.

Jan 28, 2026

No incidents reported.

Jan 27, 2026
Intermittent errors accessing recent tickets in the Helpdesk
Resolved - This incident has been resolved.
Jan 27, 17:46 CST
Monitoring - A fix has been implemented and we are monitoring. HelpDesk and Kanban boards appear to be functioning as normal.
Jan 26, 10:30 CST
Update - We are continuing to investigate this issue.
Jan 26, 09:21 CST
Investigating - We are currently investigating intermittent errors accessing recent tickets and kanban boards.
Jan 26, 06:55 CST
Jan 26, 2026
Performance improvements for the Automations product
Completed - The scheduled maintenance has been completed.
Jan 26, 21:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 20:00 CST
Scheduled - We are making performance updates to our Automations functionality. We do not anticipate impacts, however it is possible that we may see some issues with automations running. We will be monitoring closely throughout our maintenance window.
Jan 26, 17:50 CST
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