Capacity Helpdesk Incident

Incident Report for Capacity

Resolved

This incident has been resolved.
Posted Aug 05, 2025 - 23:04 CDT

Update

We are continuing to monitor for any further issues.
Posted Aug 05, 2025 - 23:04 CDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Aug 05, 2025 - 20:27 CDT

Identified

The issue has been identified and a fix is being implemented.
Posted Aug 05, 2025 - 13:20 CDT

Investigating

Previous deployments did not fully improve Helpdesk Performance, we are looking for other solutions.
Posted Aug 05, 2025 - 12:50 CDT

Update

We are continuing to monitor for any further issues.
Posted Aug 05, 2025 - 12:09 CDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Aug 05, 2025 - 12:06 CDT

Identified

The issue has been identified and a fix is being implemented. Thank you for your patience.
Posted Aug 05, 2025 - 11:32 CDT

Investigating

We are currently investigating an issue with the Capacity Platform.
Posted Aug 05, 2025 - 10:39 CDT
This incident affected: Helpdesk.