Capacity

All Systems Operational

Concierge Operational
90 days ago
100.0 % uptime
Today
SMS Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
100.0 % uptime
Today
Helpdesk Operational
90 days ago
100.0 % uptime
Today
LiveChat Operational
90 days ago
100.0 % uptime
Today
CRM Operational
90 days ago
100.0 % uptime
Today
Knowledge Base Operational
90 days ago
100.0 % uptime
Today
Articles Operational
90 days ago
100.0 % uptime
Today
Answer Engine Operational
90 days ago
100.0 % uptime
Today
Dev Platform Operational
90 days ago
100.0 % uptime
Today
CapacityDB Operational
90 days ago
100.0 % uptime
Today
Automations Operational
90 days ago
100.0 % uptime
Today
Workflows Operational
90 days ago
100.0 % uptime
Today
Intelligent Document Processing Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
AWS ec2-us-east-1 Operational
AWS eks-us-east-1 Operational
AWS elasticache-us-east-1 Operational
AWS elb-us-east-1 Operational
AWS kafka-us-east-1 Operational
AWS kms-us-east-1 Operational
AWS mq-us-east-1 Operational
AWS rds-us-east-1 Operational
AWS textract-us-east-1 Operational
AWS vpc-us-east-1 Operational
mailgun API Operational
mailgun SMTP Operational
mailgun Outbound Delivery Operational
mailgun Inbound email processing Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Dec 22, 2025

No incidents reported today.

Dec 21, 2025

No incidents reported.

Dec 20, 2025

No incidents reported.

Dec 19, 2025

No incidents reported.

Dec 18, 2025
Completed - The scheduled maintenance has been completed.
Dec 18, 21:30 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 18, 21:00 CST
Scheduled - We will be under going a short Helpdesk upgrade to improve future performance. We recognize that weekday maintenance windows can be disruptive, and we apologize for the inconvenience and short notice.
Dec 15, 14:59 CST
Dec 17, 2025

No incidents reported.

Dec 16, 2025

No incidents reported.

Dec 15, 2025

No incidents reported.

Dec 14, 2025

No incidents reported.

Dec 13, 2025

No incidents reported.

Dec 12, 2025

No incidents reported.

Dec 11, 2025

No incidents reported.

Dec 10, 2025

No incidents reported.

Dec 9, 2025

No incidents reported.

Dec 8, 2025
Completed - The scheduled maintenance has been completed.
Dec 8, 22:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 21:00 CST
Scheduled - We will be performing a follow-up maintenance task stemming from our weekend maintenance. This update is necessary to ensure correct autoscaling of our platform during peak usage hours. We recognize that weekday maintenance windows can be disruptive, and we apologize for the inconvenience and short notice.

During this time, we expect some occasional hangs and errors as services restart.

Dec 8, 16:35 CST