Resolved -
This incident has been resolved.
Mar 17, 11:15 CDT
Monitoring -
A fix has been deployed, the Helpdesk is functioning as expected. We will continue to monitor the results.
Mar 17, 08:18 CDT
Identified -
There is a delay in ticket creation within the Capacity Helpdesk. A fix has been identified and we are working to get this resolved.
Mar 17, 07:46 CDT
Resolved -
This incident has been resolved.
Mar 13, 15:34 CDT
Monitoring -
Services have been restored and inbound emails should now be making their way to the Helpdesk. We will continue to monitor.
Mar 13, 09:40 CDT
Investigating -
We are currently investigating an issue with our email services - inbound emails are currently not being delivered to the Helpdesk, our team is actively working to get to the bottom of the issue.
Mar 13, 09:25 CDT
Completed -
The scheduled maintenance has been completed.
Mar 10, 20:00 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 18:00 CDT
Scheduled -
We will be performing maintenance on our Voice infrastructure, which will cause some temporary disruption to our ASR and TTS services as servers restart.
Mar 9, 09:38 CDT