Capacity

All Systems Operational

Uptime over the past 90 days. View historical uptime.
Concierge ? Operational
90 days ago
99.92 % uptime
Today
Copilot Console Operational
90 days ago
99.96 % uptime
Today
Dev Platform Operational
90 days ago
99.96 % uptime
Today
Analytics ? Operational
90 days ago
99.96 % uptime
Today
LiveChat ? Operational
90 days ago
99.99 % uptime
Today
Articles Operational
90 days ago
99.96 % uptime
Today
Help Desk Operational
90 days ago
99.83 % uptime
Today
CapacityDB Operational
90 days ago
99.96 % uptime
Today
Workflows Operational
90 days ago
99.96 % uptime
Today
Knowledge Base Operational
90 days ago
99.96 % uptime
Today
Intelligent Document Processing Operational
90 days ago
99.96 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Helpdesk Maintenance Jul 20, 2025 10:00-11:00 CDT

We will be undergoing scheduled maintenance during this time.
Posted on Jul 18, 2025 - 12:40 CDT
Jul 18, 2025
Platform Maintenance
Completed - The scheduled maintenance has been completed.
Jul 18, 00:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 20:00 CDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Jul 16, 16:02 CDT
Jul 17, 2025
AI Service Incident
Resolved - This incident has been resolved.
Jul 17, 14:25 CDT
Investigating - We are experiencing degraded performance with our AI services.
Jul 17, 12:11 CDT
Jul 16, 2025

No incidents reported.

Jul 15, 2025
Emergency Platform Maintenance
Resolved - This incident has been resolved.
Jul 15, 20:45 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 15, 20:22 CDT
Investigating - We are deploying a maintenance upgrade.
Jul 15, 20:15 CDT
Jul 14, 2025

No incidents reported.

Jul 13, 2025

No incidents reported.

Jul 12, 2025
Helpdesk Maintenance
Completed - The scheduled maintenance has been completed.
Jul 12, 12:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 10:00 CDT
Scheduled - We will be performing regular Helpdesk maintenance during this period. The Helpdesk may experience brief interruptions in availability and functionality.
Jul 10, 12:13 CDT
Jul 11, 2025
AI Service Incident
Resolved - This incident has been resolved.
Jul 11, 12:27 CDT
Investigating - We are currently investigating an incident with our AI service.
Jul 11, 10:50 CDT
Jul 10, 2025

No incidents reported.

Jul 9, 2025
Analytics Reports Not Rendering
Resolved - This incident has been resolved.
Jul 9, 10:10 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 9, 09:50 CDT
Investigating - We are currently investigating this issue.
Jul 9, 09:46 CDT
Jul 8, 2025
Platform Maintenance
Completed - The scheduled maintenance has been completed.
Jul 8, 23:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 20:00 CDT
Scheduled - We will be undergoing scheduler maintanance during this period
Jul 8, 15:13 CDT
Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

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