Capacity

All Systems Operational

Uptime over the past 90 days. View historical uptime.
Concierge ? Operational
90 days ago
99.93 % uptime
Today
SMS Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
100.0 % uptime
Today
Helpdesk Operational
90 days ago
99.88 % uptime
Today
LiveChat ? Operational
90 days ago
100.0 % uptime
Today
CRM Operational
90 days ago
100.0 % uptime
Today
Knowledge Base Operational
90 days ago
99.95 % uptime
Today
Articles Operational
90 days ago
99.95 % uptime
Today
Answer Engine Operational
90 days ago
100.0 % uptime
Today
Dev Platform Operational
90 days ago
100.0 % uptime
Today
CapacityDB Operational
90 days ago
100.0 % uptime
Today
Automations Operational
90 days ago
100.0 % uptime
Today
Workflows Operational
90 days ago
100.0 % uptime
Today
Intelligent Document Processing Operational
90 days ago
100.0 % uptime
Today
Analytics ? Operational
90 days ago
100.0 % uptime
Today
AWS ec2-us-east-1 Operational
AWS eks-us-east-1 Operational
AWS elasticache-us-east-1 Operational
AWS elb-us-east-1 Operational
AWS kafka-us-east-1 Operational
AWS kms-us-east-1 Operational
AWS mq-us-east-1 Operational
AWS rds-us-east-1 Operational
AWS textract-us-east-1 Operational
AWS vpc-us-east-1 Operational
mailgun API Operational
mailgun SMTP Operational
mailgun Outbound Delivery Operational
mailgun Inbound email processing Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Console Analytics Maintenance Oct 26, 2025 17:00-18:00 CDT

We are making a minor update to Console Analytics that will cause it to be unavailable for a short time. No data will be lost, and we expect the downtime to be short.
Posted on Oct 24, 2025 - 14:35 CDT
Oct 26, 2025

No incidents reported today.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025

No incidents reported.

Oct 22, 2025

No incidents reported.

Oct 21, 2025

No incidents reported.

Oct 20, 2025

No incidents reported.

Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025
Analytics Incident
Resolved - This incident has been resolved.
Oct 17, 17:10 CDT
Monitoring - We've implemented a fix and analytics appears to be working again. We're keeping a close eye on things.
Oct 17, 15:30 CDT
Identified - We are currently experiencing an issue with Capacity Analytics in Console.
Oct 17, 13:55 CDT
General Latency
Resolved - This incident has been resolved.
Oct 17, 13:46 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 10, 12:25 CDT
Identified - The issue has been identified and a fix is being implemented.
Oct 10, 12:07 CDT
Investigating - We are currently investigating reports of General Latency.
Oct 10, 11:44 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 9, 16:22 CDT
Update - We are continuing to investigate this issue.
Oct 9, 15:43 CDT
Investigating - We are aware of some general latency throughout various parts of the platform, our team is currently looking for a root cause.
Oct 9, 14:06 CDT
Oct 16, 2025

No incidents reported.

Oct 15, 2025
Voice Upgrades
Completed - The scheduled maintenance has been completed.
Oct 15, 22:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 20:00 CDT
Scheduled - We will be performing some planned upgrades for our Voice infrastructure. During this time, performance may be slightly disrupted as services restart.
Oct 14, 18:57 CDT
Oct 14, 2025

No incidents reported.

Oct 13, 2025
Platform Maintenance
Completed - The scheduled maintenance has been completed.
Oct 13, 22:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 20:00 CDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Oct 13, 10:51 CDT
Oct 12, 2025

No incidents reported.

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