Capacity

All Systems Operational

Concierge ? Operational
90 days ago
100.0 % uptime
Today
SMS Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
100.0 % uptime
Today
Helpdesk Operational
90 days ago
100.0 % uptime
Today
LiveChat ? Operational
90 days ago
100.0 % uptime
Today
CRM Operational
90 days ago
100.0 % uptime
Today
Knowledge Base Operational
90 days ago
100.0 % uptime
Today
Articles Operational
90 days ago
100.0 % uptime
Today
Answer Engine Operational
90 days ago
100.0 % uptime
Today
Dev Platform Operational
90 days ago
100.0 % uptime
Today
CapacityDB Operational
90 days ago
100.0 % uptime
Today
Automations Operational
90 days ago
100.0 % uptime
Today
Workflows Operational
90 days ago
100.0 % uptime
Today
Intelligent Document Processing Operational
90 days ago
100.0 % uptime
Today
Analytics ? Operational
90 days ago
100.0 % uptime
Today
AWS ec2-us-east-1 Operational
AWS eks-us-east-1 Operational
AWS elasticache-us-east-1 Operational
AWS elb-us-east-1 Operational
AWS kafka-us-east-1 Operational
AWS kms-us-east-1 Operational
AWS mq-us-east-1 Operational
AWS rds-us-east-1 Operational
AWS textract-us-east-1 Operational
AWS vpc-us-east-1 Operational
mailgun API Operational
mailgun SMTP Operational
mailgun Outbound Delivery Operational
mailgun Inbound email processing Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Nov 30, 2025

No incidents reported today.

Nov 29, 2025

No incidents reported.

Nov 28, 2025
Resolved - This incident has been resolved.
Nov 28, 17:51 CST
Monitoring - Our third party provider Mailgun has been experiencing some delays in processing emails. Events are beginning to process normally now and there will be a longer than usual delay in tickets hitting your Helpdesk. We will continue to monitor this.
Nov 28, 10:42 CST
Nov 27, 2025

No incidents reported.

Nov 26, 2025

No incidents reported.

Nov 25, 2025

No incidents reported.

Nov 24, 2025

No incidents reported.

Nov 23, 2025

No incidents reported.

Nov 22, 2025

No incidents reported.

Nov 21, 2025

No incidents reported.

Nov 20, 2025

No incidents reported.

Nov 19, 2025

No incidents reported.

Nov 18, 2025
Resolved - This incident has been resolved.
Nov 18, 15:02 CST
Identified - Answer Engine is impacted by the cloudflare outage. We are closely monitoring.
Nov 18, 08:21 CST
Nov 17, 2025

No incidents reported.

Nov 16, 2025
Completed - The scheduled maintenance has been completed.
Nov 16, 22:04 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 21:04 CST
Scheduled - We will be undergoing scheduled maintenance during this time.
Nov 16, 21:02 CST
Completed - The scheduled maintenance has been completed.
Nov 16, 21:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 19:00 CST
Scheduled - We are doing database maintenance that will cause helpdesk to be unavailable for a period of time. Incoming emails will queued and processed upon completion of the maintenance.
Nov 14, 14:30 CST