Capacity

All Systems Operational

Concierge ? Operational
90 days ago
100.0 % uptime
Today
SMS Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
100.0 % uptime
Today
Helpdesk Operational
90 days ago
100.0 % uptime
Today
LiveChat ? Operational
90 days ago
100.0 % uptime
Today
CRM Operational
90 days ago
100.0 % uptime
Today
Knowledge Base Operational
90 days ago
100.0 % uptime
Today
Articles Operational
90 days ago
100.0 % uptime
Today
Answer Engine Operational
90 days ago
100.0 % uptime
Today
Dev Platform Operational
90 days ago
100.0 % uptime
Today
CapacityDB Operational
90 days ago
100.0 % uptime
Today
Automations Operational
90 days ago
100.0 % uptime
Today
Workflows Operational
90 days ago
100.0 % uptime
Today
Intelligent Document Processing Operational
90 days ago
100.0 % uptime
Today
Analytics ? Operational
90 days ago
100.0 % uptime
Today
AWS ec2-us-east-1 Operational
AWS eks-us-east-1 Operational
AWS elasticache-us-east-1 Operational
AWS elb-us-east-1 Operational
AWS kafka-us-east-1 Operational
AWS kms-us-east-1 Operational
AWS mq-us-east-1 Operational
AWS rds-us-east-1 Operational
AWS textract-us-east-1 Operational
AWS vpc-us-east-1 Operational
mailgun API Operational
mailgun SMTP Operational
mailgun Outbound Delivery Operational
mailgun Inbound email processing Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Capacity Helpdesk Maintenance Nov 16, 2025 19:00-21:00 CST

We are doing database maintenance that will cause helpdesk to be unavailable for a period of time. Incoming emails will queued and processed upon completion of the maintenance.
Posted on Nov 14, 2025 - 14:30 CST
Nov 16, 2025

No incidents reported today.

Nov 15, 2025

No incidents reported.

Nov 14, 2025

No incidents reported.

Nov 13, 2025
Resolved - This incident has been resolved.
Nov 13, 11:30 CST
Monitoring - Capacity's mail service seems to have recovered, and we are closely monitoring.
Nov 13, 10:48 CST
Identified - Capacity's email service provider has reported an incident resulting in intermittent bounce backs for their email service. We are closely monitoring.
Nov 13, 10:31 CST
Nov 12, 2025

No incidents reported.

Nov 11, 2025

No incidents reported.

Nov 10, 2025

No incidents reported.

Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025

No incidents reported.

Nov 6, 2025

No incidents reported.

Nov 5, 2025

No incidents reported.

Nov 4, 2025

No incidents reported.

Nov 3, 2025
Completed - The scheduled maintenance has been completed.
Nov 3, 22:30 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 20:30 CST
Scheduled - We are doing database maintenance that will cause helpdesk to be unavailable for a period of time. Incoming emails will queued and processed upon completion of the maintenance
Nov 3, 11:01 CST
Completed - The scheduled maintenance has been completed.
Nov 3, 00:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 2, 19:00 CST
Scheduled - We are doing database maintenance that will cause helpesk to be unavailable for a period of time. Incoming emails will queued and processed upon completion of the maintenance.
Oct 30, 16:20 CDT
Nov 2, 2025