Capacity

All Systems Operational

Concierge Operational
90 days ago
99.89 % uptime
Today
SMS Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
99.98 % uptime
Today
Helpdesk Operational
90 days ago
99.96 % uptime
Today
LiveChat Operational
90 days ago
99.98 % uptime
Today
CRM Operational
90 days ago
99.98 % uptime
Today
Knowledge Base Operational
90 days ago
99.98 % uptime
Today
Articles Operational
90 days ago
99.98 % uptime
Today
Answer Engine Operational
90 days ago
100.0 % uptime
Today
Dev Platform Operational
90 days ago
99.98 % uptime
Today
CapacityDB Operational
90 days ago
99.98 % uptime
Today
Automations Operational
90 days ago
99.98 % uptime
Today
Workflows Operational
90 days ago
99.98 % uptime
Today
Intelligent Document Processing Operational
90 days ago
99.98 % uptime
Today
Analytics Operational
90 days ago
99.97 % uptime
Today
AWS ec2-us-east-1 Operational
AWS eks-us-east-1 Operational
AWS elasticache-us-east-1 Operational
AWS elb-us-east-1 Operational
AWS kafka-us-east-1 Operational
AWS kms-us-east-1 Operational
AWS mq-us-east-1 Operational
AWS rds-us-east-1 Operational
AWS textract-us-east-1 Operational
AWS vpc-us-east-1 Operational
mailgun API Operational
mailgun SMTP Operational
mailgun Outbound Delivery Operational
mailgun Inbound email processing Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Database Upgrades Apr 30, 2026 19:00-20:00 CDT

During this window we will be upgrading our caches to a new major version. This should have minimal impact on running services.
Posted on Apr 28, 2026 - 13:47 CDT
Apr 29, 2026

No incidents reported today.

Apr 28, 2026

No incidents reported.

Apr 27, 2026

No incidents reported.

Apr 26, 2026

No incidents reported.

Apr 25, 2026
Completed - The scheduled maintenance has been completed.
Apr 25, 21:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 20:00 CDT
Scheduled - Capacity will be upgrading our file service during this time. Our inbound email process will queue emails until after the maintenance period.
Apr 22, 15:48 CDT
Apr 24, 2026

No incidents reported.

Apr 23, 2026

No incidents reported.

Apr 22, 2026

No incidents reported.

Apr 21, 2026

No incidents reported.

Apr 20, 2026

No incidents reported.

Apr 19, 2026

No incidents reported.

Apr 18, 2026
Resolved - This incident has been resolved.
Apr 18, 11:07 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 17, 11:31 CDT
Identified - We are aware of an issue related to Attachments and many users receiving Failed Attachment notifications, our engineering team has identified the issue and are working on a fix.
Apr 17, 10:58 CDT
Apr 17, 2026
Apr 16, 2026
Resolved - This incident has been resolved.
Apr 16, 07:10 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 15, 16:45 CDT
Investigating - Users are experiencing difficulties logging into the Capacity Web Console. The team is currently investigating the issue.
Apr 15, 16:31 CDT
Apr 15, 2026